Örgütsel politika algısı ve iş tatminsizliği arasındaki ilişkide duygusal emeğin aracı rolü
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Özet
Arka plan. Geçmişte yapılan araştırmalar örgütsel politika algısının birçok iş tutumu üzerindeki olumsuz etkisini araştırmış olsa da bu ilişkinin altında yatan duygusal işleyiş yeterince anlaşılmamıştır. Bundan dolayı duygusal emek gibi çalışanların duygusal dışa vurumlarını açıklayan olguların bu süreçteki rolünün aydınlatılmasına ihtiyaç duyulmaktadır.
Amaç. Bu araştırmanın amacı, çalışanların örgütsel politika algısı ile iş tatminsizliği arasındaki ilişkide duygusal emeğin aracılık rolünü incelemektir.
Yöntem. Bu amaçla, İstanbul’da 26 farklı sektörden 387 çalışan üzerinde kesitsel bir araştırma yapılmıştır. Veri dijital anket tekniği ile toplanmış ve doğrusal regresyon testleri ile analiz edilmiştir.
Bulgular. Örgütsel politika iş tatminsizliğiyle ve yüzeysel rol yapmayla pozitif ilişkilidir. Yüzeysel rol yapma, örgütsel politika algısı ile iş tatminsizliği arasındaki ilişkiye anlamlı bir şekilde aracılık etmektedir. Beklenenin aksine, derinden rol yapma ile iş tatminsizliği arasında zayıf, pozitif bir ilişki olduğu, doğal duygularla iş tatminsizliği arasında anlamlı bir ilişkinin olmadığı görülmüştür.
Sonuç. Yüzeysel rol yapma, örgütsel politikanın çalışanlar üzerindeki yıkıcı etkisinin açıklanmasına katkı sağlamaktadır. Katılımcılar, diğer çalışanların politik davranışlarına tepki olarak sahte davranışlar sergilediklerini bildirdiler. Bu, onların iş yerinde sergilenen politik davranışlarla daha iyi başa çıkmalarına yardımcı olmaktadır. Buna göre, çalışanların iş tatminini artırmak etmek için iş yerinde sergilenen politik davranışlar en aza indirilmelidir.
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